Midwest City and Village Libraries
Add Self Customer Reserve Pickup
On Monday, May 10, 2010, the Midwest City and Village Libraries will begin a new chapter in faster customer service: Customer Self Reserve Checkout.
The libraries already have an express or Self-Checkout for materials which they have picked up browsing, but if a customer had a reserve item ready, it would require having library staff get the book for them and checkout their materials. This could mean waiting in a line during peak times.
“We’re really excited about allowing the customers to pick up their own reserves and checking them out on their own. We think this will help speed up the process for customers who are in a hurry,” said Donna Morris, Executive Director of the Metropolitan Library System.
The Ralph Ellison Library in Oklahoma City began Customer Reserve pickup in December of last year and the process is working out ideally.
“Our Self-Checkout is so frequently used,” said Chris Kennedy, Manager of Library Operations for the Midwest City Library, “that I know this is going to be a great bonus for our customers who reserve books online.”
Material can be reserved by either calling your local library or going online at www.metrolibrary.org, visit CyberMARS and Databases and then clicking “Request Copy” once a particular material has been found. The customer is then notified either by mail or email when the material is ready for pickup at the library of their choice.
The Metropolitan Library System of Oklahoma County includes 12 libraries and five extension libraries. Libraries include Belle Isle, Capitol Hill, Ralph Ellison, Ronald J. Norick Downtown Library and Southern Oaks in Oklahoma City, as well as Bethany, Choctaw, Del City, Edmond, Midwest City, Village and Warr Acres. Extensions are located in the communities of Harrah, Jones, Luther and Nicoma Park and include Wright Library in Oklahoma City. You can also reach us at www.metrolibrary.org.